Privacy Policy

Last Updated: 29th January, 2026

At Alkademy (“we”, “our”, “us”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you access our website, mobile applications, and e-learning services (collectively, the “Services”).

By using Alkademy, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

Information you provide during account creation or when using our Services, such as:

• Full name
• Email address
• Phone number (optional)
• Password
• Billing or payment details
• Profile photo (optional)

1.2 Usage Data

Automatically collected data about your interaction with our Services:

• Device information (mobile, laptop, browser type)
• IP address
• Pages visited and time spent
• Course progress and learning activities
• Clickstream data and navigation patterns

1.3 Payment Information

Payments are processed by secure third-party providers (e.g., Stripe, Paystack, PayPal). We do not store your full credit card or payment details.

1.4 Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality, remember your preferences, track course progress, and personalize your learning experience. You may disable cookies through your browser, but certain features may not function properly.

2. How We Use Your Information

• Create and manage your Alkademy account
• Deliver courses, lessons, assessments, and certificates
• Process payments and subscriptions
• Monitor course performance and improve content
• Send updates, notifications, and promotional messages
• Provide technical support
• Enhance platform security and prevent fraud
• Comply with legal obligations

We do not sell your personal information to third parties.

3. Legal Basis for Processing

For users located in the EU/EEA/UK, we process your data under contractual necessity, legitimate interests, consent, and legal obligations.

4. Sharing Your Information

4.1 Service Providers

We may share information with trusted providers such as payment processors, hosting providers, communication services, and analytics platforms. These providers must protect your data.

4.2 Instructors and Partner Institutions

Limited information such as your name and course progress may be shared with instructors when necessary for course delivery.

4.3 Legal and Compliance Requirements

We may disclose information if required by law, to enforce our Terms, or to protect the safety and rights of Alkademy and its users.

5. Data Security

We use encryption, password hashing, firewalls, and regular security audits to protect your information. However, no system can guarantee absolute security.

6. Data Retention

We retain personal data only as long as necessary for service delivery, legal compliance, dispute resolution, and enforcement of agreements.

7. Your Rights

Depending on your location, you may request access, correction, deletion, or portability of your personal data, or withdraw consent for certain processing activities.

8. Children's Privacy

Alkademy does not knowingly collect personal information from children under 13. If such data is discovered, it will be removed immediately.

9. International Data Transfers

Your data may be transferred to servers outside your country depending on our hosting providers. We ensure appropriate safeguards are in place.

10. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices or content.

11. Marketing Communications

With your consent, we may send newsletters, promotions, and course updates. You may unsubscribe at any time.

12. Updates to This Policy

We may update this Privacy Policy periodically. Continued use of the platform indicates acceptance of any updates.

13. Contact Us

Email: support@alkademy.com

Website: www.alkademy.com

Company: Alkademy Learning Ltd

No 16A Worlu-Ojie Close, Port Harcourt, Nigeria